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CASE HISTORY

Acquaworld

Foodservice & Hospitality

Totem

Acquaworld and SeiSoddisfatto.com: Listening to Customers to Enhance the Guest Experience

 

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Gradiente sfondo

A Totem to Collect Real-Time Feedback

…and improve service quality within Italy’s first indoor water park.

Acquaworld is the first indoor water park in Italy, located in Concorezzo (MB), and one of the most innovative of its kind in Europe.
Open all year round, it offers over 12,000 square meters of pools, slides, relaxation and wellness areas, with a strong focus on safety, entertainment, and the quality of hospitality.
Catering to both families and adults seeking relaxation, Acquaworld stands out for the immersive, multisensory experience it offers its guests.

 

Mirabilandia in Numbers

35K

Square meters

divided between indoor and outdoor areas
350K

Annual visitors

1.100+

Linear meters of water slides

The challenge

Implemented Solution

Acquaworld aimed to monitor visitor satisfaction in real time and collect direct feedback on their experience, in order to improve service quality and respond promptly to any critical issues.

Acquaworld’s Target

Acquaworld aimed to further enhance the visitor experience by collecting real-time, actionable feedback on the services provided, in order to:

  • Understand the level of satisfaction in specific areas of the park

  • Promptly identify any critical issues

  • Engage guests in a simple and direct way

  • Make listening an integral part of daily customer experience management

With the support of SeiSoddisfatto.com, Acquaworld installed a SeiSoddisfatto.com digital totem within the facility, positioned in a strategic, high-traffic area easily accessible to all visitors.

The device enables the collection of real-time feedback at the end of the visit, thanks to an intuitive interface that allows guests to share their opinion in just a few seconds.

  • Collects real-time data on overall satisfaction and specific aspects of the guest experience

  • Encourages active participation, fostering a widespread culture of listening

  • Provides management with up-to-date dashboards and reports to monitor trends over time

  • Makes the brand’s commitment to listening to the customer clearly visible and tangible

Results Achieved

x

Number of reviews collected

x

Average satisfaction level

x

Reports of critical issues

Conclusion

The adoption of the SEISODDISFATTO.COM Totem enabled Acquaworld to get even closer to its guests, making their experience both visible and measurable.
The feedback collected provided valuable insights to optimize internal services, improve access logistics, and highlight the park’s strengths.

The simplicity of the tool encouraged high participation and made it possible to build a useful data set to guide both operational and strategic decisions, with tangible effects on perceived quality.

The Totem has thus become an ally in customer experience management—fully integrated into the park’s daily operations and a concrete sign of care and attention toward visitors.

What have we already done?

Case Histories

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