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CASE HISTORY

Comune di Livorno

Public Administration

Totem

Comune di Livorno and SeiSoddisfatto.com: giving a voice to quality – even from the youngest citizens

 

 

Nuvola gialla
Gradiente sfondo

Ongoing feedback, measurable quality, tangible value for every public services

An innovative project to monitor school meal satisfaction – directly from the students themselves

The Comune di Livorno has long been committed to promoting active citizen participation – even among the youngest – in the evaluation and improvement of public services.
Among these, the school catering service plays a key role in supporting the well-being of primary and secondary school students.
With a forward-thinking approach, the administration chose to adopt innovative digital tools to make children active participants in the listening process.

Comune di Livorno in numbers

x

Number of schools involved in the project

x

Number of meals served per year

x

Total number of students served by the school canteen

The Challenge

Implemented Solution

The Comune di Livorno was looking for a simple and effective way to gather students’ opinions about the school canteen, actively involving them in the improvement of the service.

Comune di Livorno's target

How can the perceived quality of school meals be measured objectively and effectively?

The Municipality was seeking a system that was simple, immediate, and easy to understand- even for the youngest students – capable of:

  • Collecting daily feedback on meal satisfaction

  • Actively involving students and making them part of the process

  • Continuously monitoring service quality to enable timely and targeted action

  • Providing clear, structured data to service providers and municipal departments

To meet this challenge, the Comune di Livorno chose SeiSoddisfatto.com Totem Bimbi – devices specifically designed for the school environment.

Standing just one meter tall and equipped with a simplified, colorful interface, SeiSoddisfatto.com Totem Bimbi are designed to be used independently by even the youngest children, in a fun and intuitive way.

The questionnaire presented to the young users consists of three simple questions:

  • Did you like the first course?

  • Did you like the second course?

  • Did you like the side dish?

Responses are collected in real time and made available through a platform accessible to the administration, with the option to generate periodic reports and quickly identify satisfaction trends or potential critical areas.
A project that combines technology, participation, and a concrete focus on service quality.

Results Achieved

15K

Responses collected

1m

Totem height

3

Simple questions

Conclusion

The project carried out with SeiSoddisfatto.com has shown that even the youngest citizens can be listened to in a simple, direct, and effective way.

Thanks to the SeiSoddisfatto.com Totem Bimbi, the Comune di Livorno implemented an innovative system to gather real feedback on school meal services, fostering a culture of listening and continuous improvement within schools.

A concrete initiative that promotes participation, encourages responsibility among children, and brings public services ever closer to the needs of those who experience them every day.

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