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CASE HISTORY

Polisan

Healthcare & Dental

Totem

Polisan Chooses SEISODDISFATTO.COM to Transform Patient Feedback into Clinical and Relational Value

 

 

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Gradiente sfondo

Polisan is a multi-specialty healthcare center based in Basilicata, operating in the fields of laboratory diagnostics and outpatient care.

With over fifteen years of experience, multiple locations across the region, and a team of dedicated professionals, Polisan delivers community-based healthcare services that combine personal attention, technological innovation, and certified quality.

The center operates both under agreement with the National Health Service and privately, with the goal of ensuring an accessible, efficient, and patient-centered care experience.

Polisan in numbers

500

Types of Tests

11

Specialist Services

4

Locations

The Challenge

Implemented Solution

For Polisan, continuous service quality improvement starts with the ability to listen to patients’ opinions and understand their experience in a direct and structured way.

Polisan's target

In a sensitive and human-centered context such as healthcare, Polisan needed to:

  • Collect immediate feedback from patients at the end of their visit

  • Monitor perceived satisfaction across various services (reception, registration, blood draws, medical consultations)

  • Quickly identify any critical issues in the patient journey

  • Highlight and build on the strengths recognized by patients to further enhance overall service quality

The goal was to implement a listening tool that was simple, continuous, and seamlessly integrated into the center’s daily operations.

With the support of SeiSoddisfatto.com, Polisan installed digital Totem in key areas of interaction with the public.
These devices are designed to be intuitive and quick to use, enabling real-time feedback collection—even from walk-in users—in just a few seconds and without the need for mediation.

The system allows Polisan to:

  • Collect daily data on perceived service quality

  • Send automatic alerts to staff in case of negative feedback or recurring issues
  • Generate periodic reports useful for both management and commissioning clients
  • Provide a transparent and documented overview of service performance

SEISODDISFATTO.COM Totem have thus become an integrated listening and monitoring tool— enhancing internal processes and making Polisan’s commitment to patients in protected environments visible and concrete.

Results Achieved

x

Number of reviews collected

x

Number of Totem

x

Average Satisfaction Level

Conclusione

The adoption of the SEISODDISFATTO.COM system enabled Polisan to establish a direct and immediate channel for listening to its patients, gathering real feedback on their experience across various outpatient clinics and blood draw stations.

Thanks to the simplicity and speed of the Totem, the organization has been able to capture reports, suggestions, and expressions of satisfaction—key insights for improving perceived service quality.

The data collected is now used to continuously monitor user satisfaction, assess the effectiveness of reception and care pathways, and implement targeted corrective or improvement actions, with staff actively involved in interpreting and acting on the results.

The system has also strengthened the relationship between Polisan and its patients, providing a tangible sign of personal attention, active listening, and a commitment to continuous improvement—essential elements in a community-based healthcare setting.

What have we already done?

Case Histories

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